Sophia Kuhl, managing director at HHL DIGITAL SPACE, a start-up incubator for digital business models, has worked for tech giants such as IBM and Amazon Web Services (AWS). Talking to Erik Pfannmöller in this episode, they discuss why companies have to be obsessed with their customers to be successful and how to achieve such a culture. Sophia highlights that this is a team effort and a company needs to create a holistic strategy, yet customer service is the most important part of it.
In this episode, you’ll learn...
1) ...why you have to put the customer first even if that means that you have to sacrifice other important things
2) ...why you can only become successful as a business when your customers are successful
3) ...why customer success needs to be a cross-departmental team effort
4) ...why the go-to-market strategy should be customer-centric and not product-centric
👉 „The Art of Customer Service” is a podcast from digital kompakt: You’re being connected... Hello, how can we help you? For top notch customer service, please click the play button of „The Art of Customer Service”. From then on just follow the instructions of Erik Pfannmöller and his guests. They’ll instruct you in practice, tools and techniques concerning the topic of customer service. For further questions, please resort to the numerous shows in the digital kompakt universe.
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🗣 Moderation: Erik Pfannmöller, AI-expert and founder of chatbot-company Solvemate – https://www.linkedin.com/in/erikpfannmoeller/
👤 Guest: Sophia Kuhl, Managing Director at HHL DIGITAL SPACE –
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🎧 Our exclusive audio partner Bang & Olufsen❤️. Find out more about our audio specialist here: www.digitalkompakt.de/audiopartner
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from 00:00 | Introduction to the topic
from 04:34 | Long term orientation of companies
from 11:12 | It's about making customers happy
from 18:03 | How important feedback is, when it comes to better customer service
from 27:48 | Using tools like Social Media to handle feedback
from 32:25 | Being customer obsessed
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