Episode 21: What telephone booths have to do with service organization

The Augmented Reality blogcast for the industry

Aug 18 2021 • 3 mins

Sometimes innovations in service can be quite simple and pragmatic, as the example of GEBHARDT Intralogistics shows. Here, using an agile approach, production employees become a temporary part of the helpdesk organization. How exactly this works and what the motives are, is explained in this podcast.