In today's episode of the Automation Talk Louise talks to Sarah Topping, Senior Intelligence Automation Consultant at Ciklum, about the benefits and challenges of conversational AI.

She is also sharing her way from studying zoology to becoming a specialist for conversational AI, her experience with bad chat bots and what to look out, when implementing conversational AI.

Of course, there are many more topics that the two talk about, but we don't want to spoil it all.

Enjoy listening! :)

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