The Force & Friction Podcast

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The Force & Friction Podcast, your go-to show for the latest RevOps Strategies, Discussions & Interviews read less
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Unlock Business Growth: The Importance of Defining and Documenting Your Revenue Processes for Scaling Up with RevOps | S1:E4
16-03-2023
Unlock Business Growth: The Importance of Defining and Documenting Your Revenue Processes for Scaling Up with RevOps | S1:E4
Welcome to the Force and Friction Podcast, your go-to show for the latest RevOps strategies, discussions, and interviews. In today’s episode, we’re going to be discussing the importance of defining and documenting your revenue processes.We have five core areas to discuss with the team today on how to implement a data-driven culture:1: Assess Current Processes:The first step is to take a step back and assess the revenue processes that your company currently has in place. Identify areas that are working well and areas that need improvement.2: Map Out Your Revenue Processes:Once you have assessed current processes, create a detailed map of each revenue process, this will help you to understand how each process fits into the bigger picture and identify any bottlenecks or inefficiencies.3: Establish Standard Operating Procedures (SOPs):The next step is to establish SOPs. Ensure that everyone is working from the same playbook and that processes are consistent and reliable.4: Document Processes and SOPs:Make sure that your revenue processes and SOPs are properly documented and accessible to all relevant stakeholders. This will make it easier for new hires to understand how things are done and for existing employees to refer back to if they need a refresher.5: Continuously Monitor and Improve:With regular reviews, you can identify areas for improvement and make changes as needed. Continuous improvement will help to ensure that your processes remain efficient and effective over time.If you enjoyed this podcast and would like to access even more exclusive content, podcasts, blogs and get chat support access from our RevOps agency team - meet your fellow RevOps peers by joining us free forever in our Force and Friction Community.Learn more at www.forceandfrictionpodcast.comJoin our online community exclusively for revops professionals and C Suites at community.forceandfriction.com
Secrets to Hiring the Right Revenue Operations Team | S1:E5
23-03-2023
Secrets to Hiring the Right Revenue Operations Team | S1:E5
Welcome to the Force and Friction Podcast, your go-to show for the latest RevOps strategies, discussions, and interviews.In today’s episode, we’re going to be discussing the secrets to hiring a team that is built to implement your RevOps strategy.We have four core areas to discuss with the team today on how to implement a data-driven culture:1: Hiring RevOps Team MembersThe first step is to assess what type of people and which roles need to be filled in your RevOps team. You need to know you’re hiring the best RevOps team members you can, these members can be categorised as the RevOps Leader, the Project Manager, the Data Analyst and the Platform Team.2: Identifying RevOps CandidatesOnce you have assessed the types of roles you need in your team, it's time to assess if you are adding to an existing team, hiring external members. There are essentially three types of candidates for a RevOps role: the operations leader with prior experience, the transitioning generalist, and the credentialed specialist.3: How to Prioritise Hiring for RevOpsThe next step is to consider what to prioritise when hiring for your team, instead of relying on this sense of kinship to pick your next hire, you should ask yourself what your company is lacking; what are you currently unable to do, and what kind of person would be the best fit to do it?4: Interviewing RevOps CandidatesFinally, the team will walk you through what a successful interview process should look like and key areas you should implement into your interview strategy.If you enjoyed this podcast and would like to access even more exclusive content, podcasts, blogs and get chat support access from our RevOps agency team - meet your fellow RevOps peers by joining us free forever in our Force and Friction Community.Learn more at www.forceandfrictionpodcast.comJoin our online community exclusively for revops professionals and C Suites at community.forceandfriction.com
Unlocking Revenue Growth: How Alignment is Key to a Successful RevOps Strategy | S1:E6
30-03-2023
Unlocking Revenue Growth: How Alignment is Key to a Successful RevOps Strategy | S1:E6
Welcome to the Force and Friction Podcast, your go-to show for the latest RevOps strategies, discussions, and interviews.In today’s episode, we’re going to be discussing how alignment is the key to a successful RevOps strategy.Here are the core areas we discuss with the team today on how to successfully align your team:Avoiding The Tactics Shiny BallsThe first step is to adopt a strategy precedes everything approach, this will enable you to build a solid bearing for your flywheel in RevOps to spring.The Importance of Alignment & Smashing The SilosNext, we discuss how when your teams work together towards common revenue goals, your organization will achieve revenue growth and long-term success faster and more sustainably.Communication of Revenue GoalsThen, we speak about the most common pitfall that organizations fall into around alignment: failing to communicate revenue goals to all revenue-generating teams.Fostering Cross-Functional CollaborationThe next step is to ensure that teams work together and communicate effectively to optimize revenue growth. You can achieve this by introducing and fostering open communication channels, breaking down departmental barriers, and encouraging teamwork across the organization.KPIs and Individual ContributionsFinally, you must ensure that everyone is aware of the specific revenue goals they are personally working towards. With RevOps, every person in your team should have their own number that they are targeted and measured against.Learn more at www.forceandfrictionpodcast.comJoin our online community exclusively for revops professionals and C Suites at community.forceandfriction.comLearn more at www.forceandfrictionpodcast.comJoin our online community exclusively for revops professionals and C Suites at community.forceandfriction.com
How Tech Enablement Can Optimize Your RevOps Strategy | S1:E8
20-04-2023
How Tech Enablement Can Optimize Your RevOps Strategy | S1:E8
Welcome to the Force and Friction Podcast, your go-to show for the latest RevOps strategies, discussions, and interviews.In today’s episode, we’re going to be discussing how tech enablement can optimize your RevOps strategy.Here are the core areas we discuss with the team today on how to successfully align your team:The Tech Challanges OverviewFirst, we discussed the challenges of tech, causing inefficiencies throughout your entire business model. Challenges can include a poorly set up CRM system with bad data, insufficient use of marketing automation, and struggling customer success teams with a ticketing system not integrated with their CRM.Your Solution: HubSpot's CRM SuiteNext, we discuss how implementing HubSpot CRM Suite helps struggling businesses to streamline their RevOps and provide better service to your customers.Our clients usually see immediate benefits, such as qualifying and closing deals faster, nurturing leads more effectively, and managing customer onboarding and support more efficiently.RevOps is Organization (Not Department) WideRevOps is all about optimizing revenue operations across an organization, and technology plays a critical role in achieving this goal.How You Can Enable Technology in Your RevOps StrategyIdentify the Right Technology SolutionsIntegrate SystemsTrain Your TeamsMonitor PerformanceContinuously ImproveIf you enjoyed this podcast and would like to access even more exclusive content, podcasts, blogs and get chat support access from our RevOps agency team - meet your fellow RevOps peers by joining us free forever in our Force and Friction Community.Learn more at www.forceandfrictionpodcast.comJoin our online community exclusively for revops professionals and C Suites at community.forceandfriction.com
Is Your Organization Ready for RevOps? The 10 Questions We Ask Every C-Suite | S1:E9
27-04-2023
Is Your Organization Ready for RevOps? The 10 Questions We Ask Every C-Suite | S1:E9
Welcome to the Force and Friction Podcast, your go-to show for the latest RevOps strategies, discussions, and interviews.In today’s episode, we’re going to be discussing the 10 questions we ask everyC-Suite.Here are the core areas we discuss with the team today:Adding Positive Friction to Our Sales ProcessFirst, we discuss how adding in 'positive friction' during the sales process can help ensure that clients are willing to put in the work required for RevOps success.As a RevOps agency, we have a duty to ensure we only work with clients who understand the responsibilities of RevOps and are willing to invest that time.Preparing for the Board MeetingNext, we discuss how to prepare for introducing the 10 questions to assess an organization's readiness for RevOps to the board.The RevOps champion should:Set clear objectivesResearch the questionsEncourage debateScore each questionAgree on next stepsIt's important to treat this topic seriously and come prepared for a productive and thoughtful discussion to ensure that all perspectives are considered and potential issues are addressed.The Questions & Scoring MatrixWe discuss the 10 key questions and how to score yourself at each stage. Once you have gone through the 10 questions it's time to rank your company on if they are ready for RevOps.If you score above 75% you are ready for RevOps - you have the right foundations in place to get started.If you score between 50 - 74% - you are almost there, you are in a position to consider integrating RevOps into your organization.If you score below 50% - you have a lot of work to do. But you are in the right place! Take a look at some other podcast episodes and educate your team on the power of RevOps.If you enjoyed this podcast and would like to access even more exclusive content, podcasts, blogs and get chat support access from our RevOps agency team - meet your fellow RevOps peers by joining us free forever in our Force and Friction Community.Learn more at www.forceandfrictionpodcast.comJoin our online community exclusively for revops professionals and C Suites at community.forceandfriction.com