This episode features two dedicated on-site engineers from the Lifetime Services (LTS) team at TGW Logistics Group. Louise and Aladdin help Tina explain the multitude of services the aftersales department offers and share their experiences working closely with customers at a warehouse site. On-site engineers are essential for providing top-notch technical support at a TGW customer location. They excel in troubleshooting, whether it concerns hardware or software, to ensure minimal downtime. Their calm perseverance and effective communication allow them to build strong customer relationships. Louse and Alladin also need to be good at conveying complex technical information clearly.