CMOs: Lesson Learned From a B2B Turnaround

💡 Lori Stout, CMO of Bigleaf Networks, discusses the intricacies of a B2B company turnaround. Drawing from her extensive background in customer experience and marketing, Lori provides insights into the role of marketing in a corporate transformation, with a keen focus on “customer obsession.” As a distinguished leader navigating through significant change, she delves into how businesses can authentically engage both their internal teams and external partners to foster growth.💡

"Times of high growth can be challenging, so be open and honest with your colleagues and the entire employee population. Be willing to fail, apologize when you do, and monitor how your culture and customer approach is working for you, and success will follow." - Lori Stout

Lori shares her career as a marketing executive, emphasizing the importance of aligning business growth with a customer-first approach. She highlights the challenges of a B2B turnaround, focusing on internal culture change, strong partnerships, and cross-team collaboration. She also stresses that delivering authentic customer experiences is key to driving sustainable growth and gaining a competitive edge.

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