Today's guest is David Hegarty, Director, Success Architecture – Federal at ServiceNow.

David is responsible for developing and maintaining C-Level executive relationships to help the client's product adoption and expansion of the ServiceNow platform. He leads a strong team to ensure proper practices, methodologies and tools to best serve their customers and their success. David is also responsible to lead a team of success architects, platform architects, and customer success managers to drive value for their customers across the Federal landscape.

In this episode, David will talk about:
• Focusing on customer value & promoting system efficiency
• Expanding ServiceNow across the enterprise for centralized efficiency
• Common trends such as analysis paralysis, silos, benchmarking and metrics focus
• Support pillars such as the success architect, platform health, upgrades & training
• Successfully saving $18 million in software licenses through collaboration
• Generative AI as an augmentation for developers
• How AI streamlines processes, prepares implementation and offers training
• Encouraging communication and collaboration among users and peers

See video recording here: Link to YouTube

This episode is hosted by Mark Kelly CCO at Alldus.

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