Discover the key to perfect guest satisfaction and the secret to happy guests with your host, Ines Ganner. Join us as we welcome Barbara Borkhoche, a dynamic guest experience expert, and hear her insights on what it takes to keep guests happy.

She has an impressive background in pre-opening hotel operations and guest experience, having previously overseen over 120 Accor hotels, making her a seasoned professional in the field. She is currently working her magic at Earth Hotels, which focuses on inclusivity and diversity, as well as providing experiences.

In this episode, Barbara shares her secrets to creating authentic guest experiences that leave a lasting impression.