Lufthansa's leading approach to BPM with Jöran Glüsen from Lufthansa Group

#058 Explore Lufthansa’s cutting-edge BPM strategy with Jöran Glüsen from Lufthansa Group. Discover the WHY and HOW behind their success, insights into AI and Process Mining, and expert tips for a more human-centric approach.

In this episode, I’m talking to Jöran Glüsen from Lufthansa Group to explore Lufthansa’s leading approach to BPM. This episode is one of the rare case studies of a really mature BPM approach. A must-listen to episode for everyone interested in BPM.

Today’s Guest:

Jöran Glüsen

Jöran is Head of Process Management Lufthansa Technik Group and is leading the Center of Competence for Process Excellence at Lufthansa Group since 2022.

Before, he led the team of Process Modelers at Lufthansa Technik since 2016. - A team of more than 20 process modeling experts. He started his professional career in the Strategic Procurement department of Lufthansa Technik in 2011.

Lufthansa Technik, headquartered in Hamburg, Germany, is the maintenance, repair, and overhaul business unit of the Lufthansa Group. More than 23,000 employees of Lufthansa Technik and its subsidiaries serve over 800 customers worldwide with more than 4,000 aircraft under exclusive contracts.

Jöran studied Transportation and Logistics Management at Ostfalia University of Applied Sciences. He lives in Hamburg together with his wife and their three children. Personally, he likes to travel and he often feels like disco. 🕺

You’ll learn:

• What Lufthansa’s leading approach to BPM looks like
• Jöran will explain WHY they are doing it and HOW they are doing it as well as WHY it is today even more important than ever before
• He will provide an outlook into the future - where we are also talking about his takes on application of AI and Process Mining
• And besides plenty of other insights and learnings, Jöran will also share his recommendations on how to get to a more human-centric BPM approach

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode58

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